Política de reembolso
RETURN & REFUND POLICY – TENTH STREET
At TENTH STREET, customer satisfaction, trust, and transparency are at the heart of our business. We are committed to providing high-quality products and a reliable shopping experience.
Please review our Return and Refund Policy carefully before making a purchase.
1. Return Policy
Due to the nature of our products, TENTH STREET does not accept returns or exchanges for change of mind, personal preferences, or ordering errors, except where required by applicable consumer protection laws.
We encourage all customers to carefully review product descriptions, specifications, and order details before completing their purchases.
2. Damaged, Defective, or Incorrect Items
We take great care in preparing and fulfilling every order. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team as soon as possible.
We request that customers report such issues within 48 hours of delivery to facilitate a prompt investigation and resolution.
To submit a claim, please email 9tenthstreet8@gmail.com with the following information:
- Your order number.
- Your full name and contact information.
- A clear description of the issue.
- Clear photographs showing the damaged, defective, or incorrect item.
Our team will review the information provided and determine the appropriate next steps.
The 48-hour reporting period does not limit any statutory rights or remedies available under applicable law.
3. Refund Eligibility
Refunds are generally considered in the following circumstances:
- The product arrives damaged.
- The product is defective.
- An incorrect item was delivered.
- A refund is otherwise required under applicable law.
Refund requests are subject to verification and review by our customer support team.
We reserve the right to request additional information or photographic evidence when reasonably necessary to evaluate a claim.
4. Replacements and Resolutions
If your claim is verified and approved, TENTH STREET will offer an appropriate resolution, which may include a replacement or a refund at no additional cost, in accordance with applicable law.
The available resolution will depend on the circumstances of the claim, product availability, and any applicable consumer rights.
When a replacement is provided, we will arrange the shipment of the replacement item without additional shipping charges.
5. Refund Processing
Once a refund has been approved, it will be processed through the original payment method whenever possible.
The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or financial institution.
We will notify you when the refund has been initiated.
6. Shipping Fees
Original shipping fees are generally non-refundable for orders that have been successfully delivered, except when the refund results from an error attributable to TENTH STREET or when otherwise required by applicable law.
Approved replacements for damaged, defective, or incorrect items will be shipped without additional charges to the customer.
7. Non-Eligible Returns and Refunds
Subject to applicable consumer protection laws, we generally do not accept returns or provide refunds for:
- Changes of mind after purchase.
- Personal preferences regarding a product.
- Incorrect selections made by the customer.
- Items damaged through misuse, improper handling, or unauthorized modifications after delivery.
This section does not exclude or restrict any mandatory legal rights.
8. Claims Submitted After 48 Hours
We strongly encourage customers to inspect their orders immediately upon delivery and report any visible damage, defects, or incorrect items within 48 hours.
Claims submitted after this period will be reviewed individually and may require additional verification.
Applicable statutory warranties, consumer protections, and other mandatory remedies remain unaffected.
9. Customer Support
At TENTH STREET, we value the confidence our customers place in our brand.
Our customer support team is committed to reviewing concerns fairly and providing appropriate assistance throughout the resolution process.
For questions regarding returns, replacements, refunds, or order-related concerns, please contact us at:
TENTH STREET
Customer Support Email: 9tenthstreet8@gmail.com
10. Policy Updates
TENTH STREET reserves the right to update or modify this Return and Refund Policy to reflect changes in business operations, customer service procedures, or applicable legal requirements.
Any modifications will be published on our official website and will not retroactively limit customers’ existing legal rights.
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TENTH STREET
Your Satisfaction. Our Commitment.