Política de envío
SHIPPING POLICY – TENTH STREET
At Tenth Street, we are committed to providing our customers with a secure, reliable, and transparent shopping experience. Our Shipping Policy outlines the terms, estimated delivery times, and procedures associated with the processing, shipment, and delivery of orders placed through our online store.
1. Order Processing
All orders placed through Tenth Street are processed within an estimated timeframe of 1–3 business days, starting from the date of order confirmation and successful payment verification.
Business days exclude Saturdays, Sundays, and public holidays.
During periods of high demand, special promotions, or peak shopping seasons, processing times may be subject to change.
2. Shipping and Delivery Times
Once an order has been dispatched, the estimated delivery timeframe is 10–15 business days, depending on the destination and the shipping carrier’s operating conditions.
Please note that delivery times are estimates and may vary due to circumstances beyond our control, including but not limited to:
- Customs inspections and clearance procedures.
- Operational delays experienced by shipping carriers.
- Adverse weather conditions.
- Public holidays or periods of increased shipping demand.
- Force majeure events or other unforeseen circumstances.
Tenth Street will make reasonable efforts to monitor shipments and provide assistance whenever transportation-related issues arise.
3. Shipping Confirmation and Order Tracking
Once an order has been shipped, customers will receive the relevant shipping information, including a tracking number when available.
This tracking number allows customers to monitor their shipment’s progress and access delivery updates provided by the shipping carrier.
Please be aware that tracking information may take additional time to appear or update within the carrier’s tracking system.
4. Shipping Address and Delivery Information
Customers are responsible for providing accurate, complete, and up-to-date shipping information when placing an order.
Tenth Street shall not be held responsible for delivery delays resulting from incorrect addresses, incomplete information, or delivery difficulties attributable to inaccurate details provided by the customer, without prejudice to any rights available under applicable consumer protection laws.
5. Shipping Delays and Delivery Issues
At Tenth Street, we strive to ensure that every order is delivered within the estimated timeframe.
However, unexpected delays may occasionally occur due to circumstances beyond our reasonable control.
If an order experiences a significant delay, customers are encouraged to contact our customer support team for assistance and updated shipping information.
Each reported issue will be reviewed individually to determine an appropriate resolution.
6. Undelivered or Missing Orders
If an order has not arrived within the estimated delivery timeframe, customers should first check the shipment status using the tracking number provided.
If tracking information is unavailable, has not been updated, or indicates a potential delivery issue, customers should contact our support team for further assistance.
We will review the situation and, when necessary, coordinate with the shipping carrier to investigate the shipment’s status.
7. Customer Support
Customer satisfaction, trust, and transparency are fundamental priorities at Tenth Street.
Our customer support team is available to assist with inquiries regarding order processing, shipment tracking, delivery updates, and shipping-related concerns.
Customers may contact us through the official communication channels listed on our online store.
8. Changes to This Shipping Policy
Tenth Street reserves the right to update or modify this Shipping Policy whenever necessary to reflect changes in our logistics operations, shipping procedures, carrier requirements, or applicable legal regulations.
Any updates will be published on our official website and will not retroactively affect customers’ existing legal rights.
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TENTH STREET
Commitment, Trust, and Transparency in Every Order.